Specific to The Partridge ; 

• Check in 2.30pm
• Check out 10.30am 
• Late departure may be available by prior arrangement and at the discretion of the Management.  Unplanned late departure may result in a charge. 
  
  

Use of hot tubs is entirely at clients risk, as stated in the disclosure you have been asked to acknowledge. 

Breakages, damages, noise; 

• We ask that you leave the property in a tidy condition; 
• Please wash up all crockery & take your bin to the main refuse point. BBQ tools to be left washed up & BBQ scraped with utensils provided. 
• If you leave your property in an inappropriate condition, we reserve the right to charge for additional cleaning. This includes extra time spent on items which have not been washed up.  Please make us aware of any breakages as we are all human and appreciate accidents do happen !
• No music or loud noise permitted after 10.30pm. Please respect our neighbours and your own during your stay. 
• No candles. 
• Fire extinguishers – under no circumstances are fire extinguishers to be used unless in case of emergency. 
• Any damage caused by dogs will be chargeable to the client.
  
  

Weather – we cannot be responsible for adverse weather conditions and no refund will be given if your stay is affected. We will, in all cases try and accommodate where we can in extenuating circumstances. 

We highly recommend you take out your own travel insurance. 

Security deposits

• A security deposit of £250 per booking will be automatically held using card details provided when booking 2 days prior to arrival and returned 2 days after your departure date providing there are no breakages or damages.
  
  

Gift vouchers may be purchased from us and have a 12 month validity period. 

We reserve the right to make changes to our pricing at any time. 

The information provided on our website and any correspondence that we may send you is correct to the best of our knowledge. 

Any rudeness towards our staff will be dealt with accordingly. Any abusive behaviour towards our staff or any other guests will result in you being asked to leave. 

Bookings ; 

• no bookings taken for any person under the age of 18. 
• Whole site bookings available further to prior communication only. 
• Stag and hen do’s will be booked only at the discretion of the management. 
• All bookings made via telephone will be backed up by email and are only validated in this way. 

Cancellation Policy 

Cancellation by You

If you have to, or want to cancel or amend your booking, this request must be sent to us by email info@thepartridgeretreat.co.uk and will be considered and responded to within three working days of receipt. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met. 

All bookings are non-amendable and non-refundable within 14 days of your check in date. If you need to cancel your booking within 14 days, the total cost of the accommodation including the deposit will be forfeited.

If you need to cancel your booking at a date 14 days or more in advance of your check in date, a 50% deposit will be forfeited. 

Amendments to your booking, requested by you

Amendments to your booking can only be made more than 28 days prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed above may apply. All amendments are subject to availability and may incur a £50 admin fee. 

If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season. We will always do our utmost to accommodate but the £50 administration fee is non negotiable given the work entailed by our admin team.

Complaints ; 

Whilst we hope and endeavour to ensure that you enjoy every moment with us, in the event of any complaints, please contact us by email. If there is something we can deal with immediately, we are happy to receive information via WhatsApp or telephone but this will always be followed up with an email from ourselves. 

Hot tub bookings ;

• Please ensure you have read and signed our hot tub disclosure before your arrival. 
• Our pre lighting service may be available by prior arrangement. 
• LOG FIRED HOT TUBS : Your hot tub booking covers two nights of your stay. You will be provided with 4 bags of logs and appropriate fire lighting equipment. Additional logs and firelighters are available to purchase from us. 
• Gas/Diesel Hot tubs will be switched on and heated ready for your arrival. Please do not empty these hot tubs. If you require assistance with temperature, or wish to turn your hot tub off for any reason, please contact us via whatsapp. 
• Towels : outdoor towels are provided with hot tub bookings. 
• Please see our ‘how to light your hot tub’ guide for more information. 
  
  

Dogs ; 

• We allow a maximum of 2 well behaved dogs at an additional charge.
• We will request the breeds of your dogs. 
• We do not allow dogs on our furniture. Please bring appropriate bedding and towels for your dogs. We do have water bowls. 
• Unfortunately we are not able to accommodate any dogs that come under the dangerous dog act. 
• All dog mess must be bagged & disposed of in an appropriate manner, please be respectful so that others can enjoy their stay as you have been able to. 
• Dogs must be kept on leads on our track walks but friendly dogs are free to roam around the glampsite. 

In case of a fire please refer to our dedicated fire safety information handbook. There is one located in every pod. 

The use of drugs on site is strictly prohibited, as is the use of drones. 

The site and individual pods are for the use of paying guests only***